“Our healthcare system is very complex. It is difficult for the average person to navigate the ever changing landscape! It is scary that medical errors are the third cause of death in the United States. Anyone who is hospitalized, has a chronic condition or in an acute health situation should have a patient advocate. I work with many patient advocates and know first hand the great things they do to help improve patient care, experiences, and quality of life."

I love working with my clients as their health advocate. The work can be very intimate and much more connected than when I was a practicing clinician. I am right next to my client every step of the way on their health journey and it’s incredibly rewarding for me and, I believe, so helpful and supportive for them.

Being a professional case manager helps me to answer the question of “ How do we, as healthcare practitioners, engage and empower our patients and their caregivers to be successful in managing complex medical issues combined with the day to day business of living”? We cross the boundaries of the siloed healthcare settings and instead, walk side by side with our patients/clients, helping them navigate and break down barriers so they can achieve their optimal care experience.